1. General and Application
The following terms and conditions shall apply for all contracts between the customer and ALEXANDRA DRUZHININ about the delivery of good that are ordered from the ALEXANDRA DRUZHININ online shop at www.alexandradruzhinin.co.uk

2. Account
The customer is responsible for maintaining the confidentially of their account and password to prevent unauthorized access. The customer agrees to accept responsibility for all activities that occur under their account or password.

The customer should take all necessary steps to ensure that the password is kept confidential and secure and should inform ALEXANDRA DRUZHININ immediately if it has any reason to believe that their password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner

3. Conclusion and Subject Matter of Contract
The customer places the order by carrying out the following steps:
(a) Select product(s) and “add to bag”
(b) Select “View Cart” to see detailed information of the products to be purchased
(c) To proceed with the purchase click on “Final Checkout”
(d) Enter all personal information and klick on “Continue”
(e) Choose your relevant credit card as your payment method and enter your details
(f) After placing an order, ALEXANDRA DRUZHININ will send you an email that confirms
receipt of the order and contains the details of the order. This email does not
constitute the acceptance of the offer. ALEXANDRA DRUZHININ accepts the offer
either by shipping the products to the address provided by the customer or by
confirming the shipping by an email. The contract has not been concluded before
ALEXANDRA DRUZHININ has accepted the offer.

4. Prices and Conditions of Payment
All prices stated on ALEXANDRA DRUZHININ are in GBP and inclusive of 20% VAT. Shipping costs are not included. For payment ALEXANDRA DRUZHININ only accepts the following credit cards: Visa, EuroCard/MasterCard, American Express, Visa Electron, Mastercard Direct. ALEXANDRA DRUZHININ does not accept other methods of payment.

In case of delivery outside EU the customer is obligated to bear the customs duties and further costs incurred. Customs policies vary widely from country to country, so the customer should contact the local customs office for further information.

At the moment we do not offer tax-free purchases on order from Non-EU countries. If the package is not picked up by the customer and any kind off fee is added, the customer is responsible for the extra cost and will be charged all costs and expenses associated with the return-shipment. This includes freight charges, any extra payments, duties, taxes, levies, fees for Link Logistics a/s prepayments, return charges, any additional fees, etc. ALEXANDRA DRUZHININ reserves the right to change the prices and is not responsible for any printing errors.

5. Shipping
Products which are “in stock” will be delivered within 7 days in the EU and outside the EU within 14 working days. If the customer orders several items and one of more of the endeared items are currently out of stock, ALEXANDRA DRUZHININ will not ship the goods until each of the ordered items is back in stock again. The delivery time in that case may take up to 6 weeks for customers within the EU and up to 8 weeks for customers who are located outside the EU. We deliver with UPS/FedEx and DHL worldwide.

ALEXANDRA DRUZHININ will not be held responsible for any delay or failure to comply with its obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

If something has been damaged during transit please return the products to us, and we’ll replace them for some new.

6. Returned goods
We have made every effort to display the colors of our products that appear at alexandradruzhin.co.uk as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that our monitor’s display of a color will be completely accurate.

We are committed to selling only first-quality accessories. To that end, we employ several quality checks before an item is shipped. You must send an email to info@alexandradruzhinin.co.uk to obtain a return authorization number prior to shipping any item back. All returns must have the original receipt. Goods should be returned in their original packaging where relevant. They are to be unused other than for the purpose of trying on for it. If there is evidence to suggest that the goods have been used to a degree such as to decrease the value of the product, the customer loses his/her rights to exercise a return. If you have received a damaged or defective item, please notify us by email at info@alexandradruzhinin.co.uk within 14 days of receiving the order to be eligible for a refund. After 14 days, we will attempt to repair or obtaining a replacement but we are unable to refund.

In order to comply with the 14-days-period, it shall be sufficient for the products in question to have dispatched as new and unused within this period. The customer is entitled to return the goods directly to ALEXANDRA DRUZHININ. In the event of the return of the products, any services and products received, and any profit derived there from, shall be returned. Our return policy does not effect your statutory rights. We only refund the credit card that was used to place the order.

Once the goods has been received, your refund will be processed within 30 working days. You will be provided with email notification when your refund has been processed. You will be provided with email notification when your refund has been processed.

7. Retention of title
Alexandra Druzhinib retains title to the good until receipt of all payments in full.

8. Data Protection
ALEXANDRA DRUZHININ is entitled to collect, process and use our customers’ data in accordance with applicable data protection law. ALEXANDRA DRUZHININ will only use the customer’s data for purpose which the data are provided for and/or for correspondence with the customer. If necessary for the processing of payment, ALEXANDRA DRUZHININ will transfer the customer’s payment data to the credit institute which is instructed with the payment.

9. Refused Shipments
If you choose to refuse your shipments, you will be responsible for any duties, taxes and/ or customs charges that are incurred on the packages, and the cost of returning the package to. This amount will be deducted from your merchandise refund.

10. Privacy
This is privacy notice discloses the privacy practices for alexandradruzhinin.co.uk This privacy notice applies solely to information collected by this website. It will notify you of the following:

What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

What choices are available to you regarding the use of your data. The security procedures in place to protect the misuse of your information. How you can correct any inaccuracies in the information.

11. Information collection, use and sharing
We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organisation, there than as necessary to fulfill your request, e.g to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

12. Your access to and control over information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given in our website: see what data we have about you, if any; Change/correct any data we have about you; Have us delete data we have about you; Express any concern you have about our use of your data.

13. Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


14. Cookies
Some of the cookies on our online services are essential for us to be able to provide you with a service you have requested. An example of this would be a cookie that enables you to log into your account on the website, or one which allows communication between your browser and the website.

We use the cookies to measure and analyze how our customers use our online services. An example is counting the number of different people visiting our website or using a particular feature, rather than the total number of times the site or feature is used. This allows us to continuously improve our online services and your shopping experience.

You will have noticed, when visiting websites, that you are shown adverts for products and services you may wish to buy. The money made by website owners for showing third-party adverts on their websites often pays for the cost of running the website and therefore often allows you to use the website without having to pay a registration or usage fee. Like many businesses, we place adverts for our services on a range of our partners’ website. However, to try and ensure that the adverts you see are relevant to you, we use cookies to collect information about the types of things that interest you, for example websites you visit and your geographic location. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant. In addition, they limit the number of times you see an advertisement, as well as helping us measure the effectiveness of our advertising campaigns.

If you want to delete any cookies that are already on your computer, please refer to the help and support section on your internet browser for instructions on how to locate the file or directory that stores cookies.